Sparking Music rеѕресtѕ thе privacy of оur uѕеrѕ and hаѕ developed thіѕ Prіvасу Pоlісу to demonstrate іtѕ соmmіtmеnt to рrоtесtіng уоur privacy. This Prіvасу Pоlісу is іntеndеd tо dеѕсrіbе for you, as an іndіvіduаl who is a user of Sparking Music (аnd аll wеbѕіtеѕ аnd URL’ѕ соntrоllеd оr operated bу Sparking Music which lіnk to thіѕ роlісу, unlеѕѕ otherwise ѕресіfіеd) or оur services, оr оthеrwіѕе рrоvіdе us wіth іnfоrmаtіоn thrоugh various mеаnѕ thе іnfоrmаtіоn wе соllесt, how thаt information may bе uѕеd, with whоm іt may bе shared, аnd уоur сhоісеѕ аbоut ѕuсh uѕеѕ аnd dіѕсlоѕurеѕ.
Be rest assured that your details will be completely protected.
1) Offering non-tangible goods, no refunds are available.
Sparking Music is offering non-tangible, physical and irrevocable goods, we do not give refunds once the promotion is completed and the services are enabled. As a customer, you are responsible for understanding this upon purchasing any services from our site.
2) Understanding what the services are (‘One Off Promotions’)
Sparking Music realise that exceptional circumstances can take place with regards to the character of the services we supply.
In these situations, we welcome requests for refunds on the following reasons:
-Non-delivery of promotions:
In some cases; the promotion results could be a lot slower, resulting in a longer period for you to gain results, if this is the case; we recommend contacting us for assistance. Claims for promotions with no results must be submitted to our support department in writing within 14 working days from the order placing date. Else the campaign will be considered completed.
If you are 100% dissatisfied with our promotions and we can adhere to the results provided, you will be granted a full refund.
These type of issues should be reported to our support department within 14 working days from the date of the purchase. Clear and concrete evidence must be provided, proving that the purchased promotion is not as it is described on our website.
*Please note: Complaints which are based merely on the customer’s false expectations or wishes are not considered, no refunds are available for these type of complaints.